Refund Policy
This page explains how to report a payment problem, request a refund and manage subscription cancellation for Seedream 5.5. A payment refund and a generation-credit adjustment are different processes.
1. Understand your purchase
Check the order type, amount, currency, period and credits before purchase. Account billing shows orders and credit history. Opening checkout does not confirm payment or add credits.
2. Missing credits or duplicate payments
If paid credits remain pending, check billing before purchasing again. Provide support your account email, order number, payment date and issue description so the receipt and credits can be reconciled.
3. Request a refund
Email support@seedream5-5.art with your account email, order number, purchase date, reason and evidence. Review considers order information, usage and applicable law. A request is not approval or completed repayment. Never send passwords or card details.
4. Refund confirmation and credits
Billing reflects a refund after payment-service confirmation. A confirmed full refund revokes unused credits from that payment. Partial refunds and disputes require review. Bank or payment-service processing determines when funds appear.
5. Cancel subscription renewal
In account billing, use Manage subscription or Request cancellation where available; otherwise contact support. Cancellation can stay pending until confirmed. Check renewal or end dates. Cancelling renewal does not automatically refund earlier payments.
6. Failed or pending generations
Confirmed failed generations release reserved credits, separately from purchase refunds. Pending tasks need a final status; avoid duplicate submissions. Contact support if credit history does not match the confirmed result.
7. Questions and policy updates
Billing support: support@seedream5-5.art. Policy updates appear here with a revised date. Mandatory refund and consumer rights under applicable law are unaffected.